Terms of Service

Open42 is a self-hostable Company Brain that ingests content from your workspace tools, answers questions with citations, and lets you save answers as reusable Skills. The Service is offered in two delivery models: a managed cloud product (“Open42 Cloud”) and an open-source self-hosted distribution (“Open42 Self-Hosted”). These Terms apply to Open42 Cloud. The Self-Hosted distribution is governed by its open-source licence.

You must be at least 18 years old to create an account. You are responsible for keeping your credentials secure and for activity that occurs under your account. You agree to provide accurate information and to keep it up to date.

Each customer has one or more Workspaces. Workspace administrators can invite members, configure connectors, manage billing, and grant or revoke access. You agree that your administrators act on your behalf, and that their actions bind your organisation.

You retain all rights to the content you connect to the Service, the questions you ask, the answers Open42 generates from your sources, and the Skills you create (“Your Content”). You grant Interface Labs a limited, non-exclusive licence to host, process, transmit, and display Your Content solely to provide the Service to you and to comply with legal obligations.

We do not sell Your Content. We do not use the contents of your Workspace to train shared or third-party models. Each Workspace runs on its own isolated runtime; there is no shared retrieval layer between Workspaces.

You agree not to:

• use the Service in violation of any law or third-party right
• attempt to circumvent per-Workspace isolation, access another customer's data, or probe the Service for vulnerabilities without our prior written consent
• upload malware, content that infringes intellectual property, or content that is unlawful, defamatory, or otherwise harmful
• resell or sublicense the Service without our prior written consent
• use the Service to build a competing product or to benchmark it for the purpose of disparagement

We may suspend or terminate your access for serious or repeated breaches.

If you subscribe to a paid plan, you agree to pay the fees shown at checkout. Subscriptions renew automatically for the same term until cancelled. You can cancel at any time from your Workspace settings; cancellation takes effect at the end of the current billing period. Unless required by law, fees already paid are non-refundable.

Open42 integrates with third-party services (for example, Anthropic, OpenAI, Composio, Supabase, Fly.io, and Stripe). Your use of those services is governed by their own terms. We're not responsible for the availability, behaviour, or content of third-party services. Where you choose to bring your own API keys, you remain responsible for your relationship with the upstream provider.

Interface Labs owns all rights to the Service, including the software (other than open-source components, which remain under their respective licences), the trademarks, and the content we provide. You receive a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No other rights are granted by implication.

Each party agrees to keep the other party's non-public information confidential, to use it only to perform under these Terms, and to protect it with at least reasonable care.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Open42 grounds answers in your sources, but you remain responsible for verifying answers before relying on them — particularly for decisions that affect your business, legal, or financial position.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our aggregate liability arising out of or related to these Terms will not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under applicable law.

You agree to indemnify and hold Interface Labs harmless from any third-party claim arising from your breach of these Terms, your misuse of the Service, or Your Content.

You may terminate your subscription at any time from your Workspace settings. We may suspend or terminate your access if you materially breach these Terms or if we're required to do so by law. On termination, your right to use the Service ends. We will make Your Content available for export for thirty (30) days after termination, after which we may delete it from active systems. Backups may persist for a limited period in line with our retention schedule.

We may update these Terms from time to time. If the changes are material, we'll let you know in advance — by email or in the product. Your continued use of the Service after the changes take effect means you accept the updated Terms.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, will be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these Terms, email [email protected] or write to Interface Labs Ltd, 124 City Road, London, England, EC1V 2NX.